Who We Are

Caregivers You Can Trust

Feel better in the comfort of your own home. We specialize in care and daily living assistance to an array of individuals. Whether you need daily or weekly assistance due to aging, illness, recovery, or rehabilitation, our care givers will provide an individualized service that you can trust.   

What our caregivers love the most about their job is the happiness they get from helping others. This can be a powerful and rewarding experience. Diamond Heart Healthcare helps their clients so they can continue to be a part of the community and live independently for much longer.

Experienced and Supportive

We understand that not one care plan fits all. Daily services can include anything from meal preparation, hygiene, cleaning, and supervision. We will take the time to get to know you and develop an individualized care plan that fits your specific needs. 

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Experienced Home Health Aids

Companionship is key to a trusted relationship with our caregivers. We not only strive to help you with everyday tasks but want to develop a caring relationship with you. We provide one-on-one attention and care that cannot compare in other settings.   

Our mission is to provide the highest quality of in-home care services for our valued clients so that they can enjoy a more enriched, comfortable, and safe life in their own home.

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Additional Information/Frequently Asked Questions about Diamond Heart Healthcare Services

What is home care and how does it differ from home healthcare?


In its truest meaning, home care refers to any type of care (medical or non-medical) that is provided for the client in their home. In recent years, however, there has been a slight shift in terminology.  While home care can be used to describe both medical and non-medical care, typically "home care" refers to non-medical care such as companionship/homemaking services and personal care services, while "home healthcare" refers to the provision of skilled nursing care.


What services does Diamond Heart Healthcare Services provide?


Diamond Heart Healthcare Services provides companionship services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, medication reminders, grooming, live-in service and respite care.  We also provide personal care services such as bathing, grooming, and hygiene, mobility assistance, transferring and positioning, toileting and incontinence and feeding/special diet assistance.  


How are Diamond Heart Healthcare Services’ staff selected?


Each caregiver is an employee who is carefully screened and trained before caring for a client.  Our team members are called Diamond professional. Each must undergo a rigorous process including national and local criminal background checks, DMV, and personal and professional reference checks.  All Diamond professionals are bonded, insured, and covered by Workers’ Compensation insurance for our clients’ peace-of-mind. We strive to hire the very best caregivers because we only hire people we would want to care for a member of our own family. 


How much does in-home care cost?


We encourage you to contact Diamond Heart Healthcare office directly for a complete list of services available, as well as the rates. 

 

Are services available 24 hours, 7 days a week?


Yes.  Home health care services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year. 

 

Do you provide services to those in nursing homes or assisted living communities?


Yes.  Diamond Heart Healthcare Services can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.  


Is there a written plan of care for each client? Is it modified and if so, how often?


Diamond Heart Healthcare Services develops an individualized and completely confidential Plan of Care for each client.  The purpose is to document the type of care services needed and when the client would like to initiate care.  Once the client, and family members, and Diamond Heart Healthcare office agrees on the Plan of Care, the office staff will use that information to recommend the Diamond professional who will be delivering the service, establish the schedule and agree to the monitoring and communication. Plans of Care are reviewed with the client and family at least every six months but may be more frequent based on state regulations.  The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the Diamond professional providing the care.


Will I have the same Diamond professional all the time?  How will I meet my Diamond professional?


During the initial conversation and the in-home visit, the Client Care Coordinator will document the services required and the client's preferences for a Diamond professional match.  Then, the Client Care Coordinator selects the best Diamond professional fit for the client.  There will be a meeting between the Diamond professional and Client Care Coordinator. During that meeting, all the involved parties review the Plan of Care to ensure and understands what services are to be provided. Then, the Diamond professional will meet the client at the agreed upon scheduled time.


What if my Diamond professional is sick or on vacation?


Diamond Heart Healthcare Services office employs a team of Diamond professional so that your care service will not be interrupted if someone gets sick or goes on vacation. If your Diamond professional is unavailable, the Client Care Coordinator will arrange another Diamond professional and will contact you in advance of the change. The Client Care Coordinator will also review your Plan of Care with the interim caregiver prior to service. Our goal is to ensure that services are provided as expected.  Your safety and security are a top priority. 


What are ADLs?


Activities of Daily Living (ADLs) include the basic tasks essential for day-to-day functioning, such as bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent but may require help with one or two ADLs. In some cases, intermittent help from a family member or friend may be all that is needed. However, in many cases, particularly when family or friends are unavailable and the importance of scheduling these activities is critical, informal care arrangements may not be adequate. 

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